Shipping Guide

Number of packages

Each purchase covers one package only.

For multiple packages to the same address please purchase additional collections or place all packages to the same address in one package (ensure it does not exceed the stated maximum weight and dimensions allowed).

Weight & Dimensions

One purchase covers one package with a maximum weight of 31.5kg and the length of the longest side no more than 120cm (total volumetric weight no more than 0.17m3) unless the premuium oversized parcel service has been purchased then the length of the longest side must be less than 184cm.

Each dimension must be below the maximum stated.

Any packages over these limits may result in the driver refusing to collect the item (no refund available) or additional charges needing to be paid.

Your parcel must be measured and weighed to complete your booking form, pricing your delivery and ensuring successful delivery of your consignment.

DO NOT ESTIMATE!

*TIP* If your parcel is too large to see the reading on the bathroom scales, weigh yourself first and then again holding the parcel. The difference between the two weights is the weight of your parcel.

Collections

Only one collection attempt will be made so please ensure someone is available to hand the parcel to the driver.

Collections are made anytime between 9am and 5.30pm Monday to Friday (excluding bank holidays).

We are sorry but collection times or slots can not be given.

Bookings recieved before 6.00pm can be collected the following working day if requested, or a working day of your choice to suit you. After 6.00pm this will be the next available working day.

If no one is available to hand the parcel to the driver then no refund is given as we are still charged by the carrier. We will be happy to re-book the collection for you but this will require an additional payment to be made.

Collection excludes Highland & Islands, Northern Ireland & Off-shore Islands, unless you have purchased the specific premium service that covers these areas.

Deliveries

Please ensure that the package is clearly marked with the full delivery address (no PO box addresses).

Deliveries are made between 9am and 5.30pm for businesses and 7.30am and 9pm for private addresses Monday to Friday (excluding bank holidays).

Deliveries booked on our Saturday service will be made up to 12 noon.

Our standard 24 hour and 48 hour services include up to three delivery attempts. If no one is available to recieve the parcel a card will be left offering re-delivery or collection from the depot. If no one is available on these three occasions no refund is given and further delivery will have to be purchased. All other services include only one delivery attempt. If no one is available on this occasion no refund is given and further delivery attempts will have to be purchased.

Recipient may request the parcel to be left at a neighbours by leaving a signed not on the door.

Delivery excDelivery excludes Highland & Islands, Northern Ireland & Off-shore Islands, unless you have purchased service that covers these areas.

We use every reasonable effort to deliver in accordance with delivery schedules but these are not guaranteed. If circumstances result in us not being able to meet these delivery schedules then no refund is given unless a premium guaranteed service has been purchased.

We are not liable for any damages or loss caused by delays in delivery schedules.

Customer Obligations

The customer shall ensure consignments are properly packed taking into account the contents of the consignment.

The customer shall ensure that all consignments are correctly and completely labelled/addressed.

The customer shall comply with restrictions on carrying dangerous, prohibited and/or restricted good. The customer shall imdemnify us or the carrier for any loss, damage or expense suffered as a result of the customers failure to comply with these regulations.

Insurance

All services include up tp £100 insurance for loss or damage, excluding diamond service which includes up to £500 of insurance for loss or damage.

All compensation claims are made against the carrier and go through their claims department but must be submitted to us at chesterpost.com

Claims must be submitted to us within 10 days of delivery.

If you need to make a claim please contact us at claims@chesterpost.com.

Tracking

When your parcel is collected the driver will leave you with a tracking number. To track your parcel online go to http://track.dhl.co.uk/tracking.